Refunds & Cancellations

Request a refund, cancellation, or change.

Submit the details below. A Strato advisor will review your request against the applicable supplier terms and follow up, typically within 2–3 business days.

Submitting this request does not cancel a reservation, stop supplier deadlines, or pause scheduled payments.

If you have an urgent supplier deadline (airline change window, hotel cancellation cutoff, cruise final-payment date, insurance deadline), please contact the applicable supplier or your Strato advisor directly and promptly. Please avoid submitting duplicate requests — we review every submission in the order received.

Refunds and cancellations are subject to the individual supplier's policies (airlines, hotels, cruise lines, insurance carriers).